The digital equivalent of a human information worker or assistant powered by Artificial Intelligence that can assist in completing simple or complex tasks
Engage customers and employees via the most effective channels
50% of queries go unresolved or require an escalation, and 52% of customers hang up due to long waiting times
75% of consumers expect a response within 5 minutes of contact
Study shows introduction of Generative AI assistants increased customer service agent productivity by 14%
I need to be able to tailor my AI Assistant to my business
I need to keep my business data private
Need AI to learn and use my business data
AI Must provide accurate information to my customers
Businesses cannot easily use public models like ChatGPT for direct customer engagement.
Pre-trained to connect to any enterprise or SaaS platform to access information or complete assigned tasks
I want to check my order status
Sure, can I have your order ID please?
Yeah, its #7a8f
Great! Your order is out for delivery and will reach you by tomorrow.
I need to make a reservation
Sure, when would you need this reservation and for how many people?
Sure, I just need a dinner table for 2 at 6pm today.
Ok, got it! I've reserved a table for 2 guests at 6pm on the 28th of august. I've also sent you a confirmation message via SMS to your phone.
I need to take a day off next week
Sure, I can help you submit your time off request. Please tell me the day and purpose.
It is for next Tuesday, and it is for a doctors appointment
Ok, got it! I’ve submitted your time-off request for next Tuesday August 28th to your manager for approval.
I cannot log into my computer
Ok, I can help you reset your password. Would you like me to do that?
Ok, I’ve just resent your password and sent you a link vis SMS to help you create a new password.