ITSM HelpDesk Briefing

User Role: Service Desk Manager
Alexa, open smart office
AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
Check my help desk briefing
AI: Please say your Pin.
one two three
AI: There are currently 7 new Tickets, 4 working Tickets and 2 escalated Tickets in SalesForce ServiceCloud. How else can I help you?
Thank you
AI: Thank you for using Smart Office, Goodbye.

Create IT helpdesk Ticket

User Role: Employee
Alexa, ask smart office to create a ticket
AI: What is the subject for this new ticket?
Laptop issue
AI: Please provide a brief description for this new ticket.
My Laptop does not power on.
AI: What is the priority level for this new ticket? You can say Options to get a list of valid priority levels.
options
AI: Valid Priority levels are, high, low, medium. What is the priority level for this new ticket?
low
AI: Ok, New Ticket was successfully created with subject Laptop issue and priority low. How else can I help you??
Thank you
AI: Thank you for using Smart Office, Goodbye.

Helpdesk ticket search by priority

Alexa, open smart office
AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
search ticket by priority
AI: Valid Priority levels are, medium, low, high. Which priority level tickets would you like?
low
AI: Here are the top 3 low priority Tickets in SalesForce ServiceCloud. Ticket number 1, subject is Seeking guidance on electrical wiring installation for GC5060, and Status is New. Ticket number 2, subject is Easy installation process, and Status is Closed. Ticket number 3, subject is Generator assembly instructions unclear, and Status is Closed. How else can I help you?
Thank you
AI: Thank you for using Smart Office, Goodbye.

Helpdesk ticket search by Status

Alexa, open smart office
AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
check ticket status
AI: Valid statuses are, closed, escalated, working, new. Which Status of tickets would you like?
new
AI: Here are the top 3 new Tickets in SalesForce ServiceCloud. Ticket number 1, subject is Seeking guidance on electrical wiring installation for GC5060, and priority is Low. Ticket number 2, subject is Maintenance guidelines for generator unclear, and priority is Low. Ticket number 3, subject is Design issue with mechanical rotor, and priority is Low. How else can I help you?
Thank you
AI: Thank you for using Smart Office, Goodbye.