Customer Service

User Role: Customer Service Manager
Alexa, open smart office
AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
Check my service desk briefing
AI: Please say your Pin.
one two three
AI: There are currently 7 new Tickets, 4 working Tickets and 2 escalated Tickets in SalesForce ServiceCloud. How else can I help you?
Thank you
AI: Thank you for using Smart Office, Goodbye.

Open a Ticket

User Role: Customer
Alexa, ask smart office to create a ticket
AI: What is the subject for this new ticket?
Internet Service Outage
AI: Please provide a brief description for this new ticket.
My internet service is not working.
AI: What is the priority level for this new ticket? You can say Options to get a list of valid priority levels.
options
AI: Valid Priority levels are, high, low, medium. What is the priority level for this new ticket?
high
AI: Ok, New Ticket was successfully created with subject Internet Service Outage and priority High. How else can I help you?
Thank you
AI: Thank you for using Smart Office, Goodbye.