VoiceWorx platform can help enhance your IT Help Desk service by ensuring 24hr continuous service with reduced resource cost, better customer response, while also decreasing call loads, repetitive questions for your employees.
User Role: Service Desk Manager
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Alexa, open smart office
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AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
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Check my help desk briefing
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AI: Please say your Pin.
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one two three
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AI: There are currently 7 new Tickets, 4 working Tickets and 2 escalated Tickets in SalesForce ServiceCloud. How else can I help you?
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Thank you
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AI: Thank you for using Smart Office, Goodbye.
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User Role: Employee
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Alexa, ask smart office to create a ticket
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AI: What is the subject for this new ticket?
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Laptop issue
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AI: Please provide a brief description for this new ticket.
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My Laptop does not power on.
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AI: What is the priority level for this new ticket? You can say Options to get a list of valid priority levels.
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options
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AI: Valid Priority levels are, high, low, medium. What is the priority level for this new ticket?
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low
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AI: Ok, New Ticket was successfully created with subject Laptop issue and priority low. How else can I help you??
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Thank you
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AI: Thank you for using Smart Office, Goodbye.
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Alexa, open smart office
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AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
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search ticket by priority
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AI: Valid Priority levels are, medium, low, high. Which priority level tickets would you like?
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low
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AI: Here are the top 3 low priority Tickets in SalesForce ServiceCloud. Ticket number 1, subject is Seeking guidance on electrical wiring installation for GC5060, and Status is New. Ticket number 2, subject is Easy installation process, and Status is Closed. Ticket number 3, subject is Generator assembly instructions unclear, and Status is Closed. How else can I help you?
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Thank you
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AI: Thank you for using Smart Office, Goodbye.
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Alexa, open smart office
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AI: Hello Martin. Welcome to Smart Office. I'm your intelligent office assistant. How can I help you?
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check ticket status
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AI: Valid statuses are, closed, escalated, working, new. Which Status of tickets would you like?
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new
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AI: Here are the top 3 new Tickets in SalesForce ServiceCloud. Ticket number 1, subject is Seeking guidance on electrical wiring installation for GC5060, and priority is Low. Ticket number 2, subject is Maintenance guidelines for generator unclear, and priority is Low. Ticket number 3, subject is Design issue with mechanical rotor, and priority is Low. How else can I help you?
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Thank you
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AI: Thank you for using Smart Office, Goodbye.
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